Right now, a person is your integration layer.
Between your ticketing system and your ERP sits someone copying data by hand. We take that step away — faster work where it is safe to be fast, a person where it is not, and a record you can put in front of your Betriebsprüfer, your DPO or your works council without a fire drill.
Map one process with usThe service process, as it runs today
Five stops between a customer request and a closed job. Every hand-off is where time goes and where the audit trail thins.
Where the time is lost
Four kinds of waste show up in every service process at this scale — and none of them are visible in the dashboards you already have.
Manual processing
Reading a fault description, extracting order and serial numbers, deciding a case class. Repeatable, slow, error-prone.
Waiting
Between systems, between people, between SLA timers. Idle time you do not see because no one is doing anything to record it.
Rework
Wrong ticket class, wrong technician, wrong part — caught late, re-done from scratch. Visible only after the second dispatch.
Hand-offs
Ticket to ERP, ERP to dispatch, dispatch to close. Each hand-off is a re-key, or a person doing pattern-matching in their head.
What actually changes for you
Your ticketing system, your ERP and your dispatch tool keep doing their job. We take away the manual step between them — and give you the evidence, faster work and freedom of choice you did not have before.
What German enterprises need signed off
Compliance work you would otherwise pay for twice — once to lawyers, again to your works council. We produce it as delivery artefacts, not as an afterthought.
GoBD
- The section of the Verfahrensdokumentation covering the pre-system we deliver — written, not promised
- Every case reconstructable years later, exactly as it happened
- Reviewed by your tax adviser during delivery, not after the audit letter arrives
BetrVG
- A technical annex to the Betriebsvereinbarung your council can sign without re-writing
- What the system decides, what a person always decides — on paper, before go-live
- Performance surveillance explicitly out of scope, in writing
EU AI Act
- The AI system classified and argued for you — not left as an open question in your policy
- Provider and deployer responsibilities split between us and you, documented
- The oversight, transparency and monitoring the Act requires, in place from day one
GDPR
- DPIA fragments produced during delivery, ready for your DPO to close — not commissioned separately
- Art. 22 clean: the decision a person always makes, and why, on the record
- A data-processing agreement template that names the pieces a regulator will look for
30% is a hypothesis until the baseline says otherwise.
Discovery measures the current process first — time, error rate, hand-off count. Only then does a target go into the SOW. You will hear a number you can defend to a board, not a number pulled from a case study of someone else's factory.
Map one process with us.
Discovery is 3–4 weeks, fixed-fee. You get a measured baseline of the process today, a clear picture of what the target state would take, and a pilot number you can defend to a board. If we are the wrong partner, you learn it for a sum that needs no investment case.
Start with Discovery